Jira Service Management

{"xsrfToken":"BDBW-SSXN-SXMX-ZY7M_6cb91099901c419e162c4476c7dabcd5fa9625ef_lout","branding":{"id":"3","key":"cs","name":"Customer Support ","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#011026","headerLinkHoverBGColor":"#011026","headerBadgeColor":"#011026"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7ed45338-9dbc-480f-8e3a-b08ddae79290/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjhhZjQzMy0yYzJhLTQ2NDUtOTg5MC0xODVjOTgzYTYzOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdlZDQ1MzM4LTlkYmMtNDgwZi04ZTNhLWIwOGRkYWU3OTI5MCI6WyJyZWFkIl19LCJleHAiOjE2MzQ5OTEzNTIsIm5iZiI6MTYzNDk5MDY5Mn0.ol1SXOAwwyYXT70CEwE5q7Qx7kcZQ56yikU-abfi5Kw&client=368af433-2c2a-4645-9890-185c983a6398&mode=fit","logoId":"7ed45338-9dbc-480f-8e3a-b08ddae79290","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"Proximie Help Center","userInitialAnnouncementHeader":"Popular articles","userInitialAnnouncementMessageWiki":"<p><a href=\"https://proximie.atlassian.net/servicedesk/customer/portal/3/article/2303590602?src=-1130689548\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Common Questions</a><br> <a href=\"https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1311375373?src=portal_announcement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Two Factor Authentication</a><br> <a href=\"https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1401487429?src=portal_announcement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">System Requirements</a><br> <a href=\"https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1396965738?src=portal_announcement\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Audio Troubleshooting Guide</a></p>","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Proximie Help Center","announcementHeader":"Popular articles","announcementMessage":"[Common Questions|https://proximie.atlassian.net/servicedesk/customer/portal/3/article/2303590602?src=-1130689548]\n[Two Factor Authentication|https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1311375373?src=portal_announcement]\n[System Requirements|https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1401487429?src=portal_announcement]\n[Audio Troubleshooting Guide|https://proximie.atlassian.net/servicedesk/customer/portal/3/article/1396965738?src=portal_announcement]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1a223f","helpCenterTitleColor":"#00c3ff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c29b4719-1a8f-47e6-bf05-671334aa8994/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjhhZjQzMy0yYzJhLTQ2NDUtOTg5MC0xODVjOTgzYTYzOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMyOWI0NzE5LTFhOGYtNDdlNi1iZjA1LTY3MTMzNGFhODk5NCI6WyJyZWFkIl19LCJleHAiOjE2MzQ5OTEzNTIsIm5iZiI6MTYzNDk5MDY5Mn0.RxSorSEGfGjc260Tso7LrElLhYZu4mkVl9o4RcO_wDY&client=368af433-2c2a-4645-9890-185c983a6398&height=300&mode=fit","bannerMediaApiFileId":"c29b4719-1a8f-47e6-bf05-671334aa8994","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"cs","projectId":10402,"serviceDeskId":3,"name":"Customer Support ","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"25","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10717,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10717","groups":[8],"key":""},{"id":"24","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10706,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10706","groups":[8],"key":""},{"id":"26","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10725,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10725","groups":[8],"key":""},{"id":"28","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10710,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10710","groups":[8],"key":""},{"id":"29","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10745,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10745","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[25,24,26,28,29]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2c57075b-2033-3a35-8e8f-6b56dcf1ee34","appLinkName":"System Confluence","appLinkUrl":"https://proximie.atlassian.net/wiki","spaceKey":"PSD","spaceName":"Public Support Documentation","spaceUrl":"https://proximie.atlassian.net/wiki/spaces/PSD","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OS","userLanguageHeader":"Common Questions and Issues","userLanguageMessageWiki":"<p><a href=\"https://proximie.atlassian.net/servicedesk/customer/portal/3/article/2303590602?src=-1130689548\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Common Questions</a></p>","defaultLanguageHeader":"Common Questions and Issues","defaultLanguageMessage":"[Common Questions|https://proximie.atlassian.net/servicedesk/customer/portal/3/article/2303590602?src=-1130689548]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":26,"projectId":10402,"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10725,"iconUrl":"https://proximie.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10725","key":""},"fields":[{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/26","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/26","calendarParams":{"firstDay":0,"date":"2021-10-23T08:05:52-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2c57075b-2033-3a35-8e8f-6b56dcf1ee34","appLinkName":"System Confluence","appLinkUrl":"https://proximie.atlassian.net/wiki","spaceKey":"PSD","spaceName":"Public Support Documentation","spaceUrl":"https://proximie.atlassian.net/wiki/spaces/PSD","isServer":false},"labels":[],"projectKey":"OS","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzNjhhZjQzMy0yYzJhLTQ2NDUtOTg5MC0xODVjOTgzYTYzOTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MzQ5OTE5NTIsIm5iZiI6MTYzNDk5MDY5Mn0.MENzghwnxXRoi3xlz_buwOqFzq_dShmhMs2vrjzHlL8","targetCollection":"upload-project-10402","endpointUrl":"https://api.media.atlassian.com","clientId":"368af433-2c2a-4645-9890-185c983a6398","tokenDurationInMins":20},"hasProformaForm":false,"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-v81.thinktilt.net/portal/3/create/26?admin=false&xdm_e=https%3A%2F%2Fproximie.atlassian.net&xdm_c=channel-com.thinktilt.proforma.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.add-on&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3Zjc4NWZiNzRlMzUzMjI3MDhmNzY0ZmRlOGVjNjQ0MGViOTQ4NGJlNTI1MmIyNzI5Yjg1ZTRlYWUzNzc0ZDQ5IiwiaXNzIjoiZjZkMDQyMzctYmFjZC0zNDNhLThjOTItODFmMWVjZjQzN2QwIiwiY29udGV4dCI6e30sImV4cCI6MTYzNDk5MTY1MiwiaWF0IjoxNjM0OTkwNzUyfQ.5UYYd-Wx6kIijEQPcos3in8jQEmbl2X1lMgkTLMP_X8\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImY2ZDA0MjM3LWJhY2QtMzQzYS04YzkyLTgxZjFlY2Y0MzdkMCIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiT1MiLCJpZCI6IjEwNDAyIn19fSwiZXhwIjoxNjM0OTkxNjUyLCJpYXQiOjE2MzQ5OTA3NTJ9.iwXv0jMhjYNASg2sQPpeTd-h5ZdlOCTFGhnkEKO8Ags\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OS\\\",\\\"id\\\":\\\"10402\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OS\\\",\\\"project.id\\\":\\\"10402\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\",\\\"servicedesk.requestTypeId\\\":\\\"26\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://pf-v81.thinktilt.net\",\n \"hostOrigin\":\"https://proximie.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"legacyPropertyPanels":[]}}}